Emotional Intelligence (or EQ) in Training

(Go to our web page for information on our services and project samples: http://info.denniswilcox.biz/; contact information: mailto:denniswilcox@earthlink.com).

The importance of "emotional intelligence" or EQ in the workplace is not necessarily a new concept. It is explained well in the following link: http://www.boston.com/jobs/news/articles/2006/09/10/emotional_intelligence_a_new_hiring_criteria/?rss_id=Most+Popular

But what interests me about this in the context of present day thoughts on training is whether or not the provider of training has the EQ to make it effective. This can apply to an individual doing it, a vendor providing it, even the company wanting it done.

Why is this important? Well, because content that doesn't reach the gut of those being trained is not always highly effective, especially if the trainee audience is not highly motivated to begin with. But then also if the company contracting for the training has an attitude or culture that's low in EQ, how does that impact those receiving it? Will they care? Will they pay attention? What if the training provider, in-house or training vendor, doesn't understand or care about the client company's or organization's culture? How effective will their programs be?

It's important to examine your own company's or organization's EQ when it comes to training and to find out the training provider's EQ or ability to grasp yours. It could make all the difference, especially when you're dealing with issues such as safety, which can be life and death matters. Dennis Wilcox